FAQ's
🧾 My Mama Said™ – Frequently Asked Questions
🤍 A Note From Us
We’re a small, growing brand — and every order truly means the world to us.
Thank you for being here and for supporting something built with care.
🤍 About Our Products
Why does my item take a few days to ship?
Each item is made just for you when you place your order. We don’t keep inventory sitting on shelves — your piece is created on demand, which helps reduce waste and allows us to offer a wide range of designs.
Why does the fabric feel a little different from a typical tee shirt?
Many of our shirts are printed on premium garment dyed Comfort Colors® tees. Because of the unique dying process and custom printing, the fabric and print may feel slightly firmer when first received.
After the first wash, they typically soften significantly and become even more comfortable to wear.
📏 Sizing Help
How do I choose the right size?
Please review the size chart provided on each product page before placing your order. (Or the separate menu that has the sizing guides.)
If you’re between sizes or unsure, we generally recommend sizing up for a more relaxed fit.
Not sure what size to order?
The easiest way to choose is to lay your favorite-fitting T-shirt flat and compare it to the measurements below. Because there isn't a universal sizing standard across clothing brands, this is the most accurate way to find your best fit.
Because all items are made to order, we’re unable to guarantee fit after purchase — so taking a moment to check sizing can make all the difference 🤍
🧺 Care Instructions
How should I wash my shirt?
For best results, wash inside out in cold water with like colors.
Tumble dry low or hang to dry.
Do not bleach. Do not dry clean. Do not iron directly over the printed design.
Comfort Colors® garments are garment-dyed, so a little natural variation is part of their soft, lived-in feel.
🔁 Returns & Exchanges
Do you accept returns or exchanges?
Because each item is made to order, all sales are final.
However, if your item arrives damaged, misprinted, or incorrect, we will absolutely make it right (see below).
⚠️ Damaged or Incorrect Items
What if something arrives damaged or incorrect?
We’re so sorry when this happens — and we’ll take care of it.
Please email us at talktomama@mymamasaid.com within a few days of receiving your order and include:
- A photo of the item
- A brief description of the issue
We’ll work with our production partner to offer either:
👉 A replacement
👉 Or a refund
🛍️ Order Changes & Cancellations
Can I change or cancel my order?
We begin processing orders very quickly (often the same day).
If you need to make a change, please contact us within 24 hours of placing your order, and we will do our best to help.
Because items may already be in production, changes are not guaranteed — but we’ll always try to find the best solution for you.
🚚 Shipping
How long does shipping take?
Orders typically follow this timeline:
- Production: 2–5 business days
- Shipping: 3–7 business days
During busy seasons (like holidays), production times may extend up to 7 business days.
Do you offer expedited shipping?
At this time, we offer free standard shipping on all orders.
We’ve chosen to keep things simple and consistent — and to pass that value directly to you.
🌎 Where do you ship?
Currently, we ship within the United States only.
We hope to expand in the future — stay tuned 🤍
💌 Contact Us
How can I reach you?
We’re here to help!
📧 Email: talktomama@mymamasaid.com
📝 Or use the contact form on our website
We do our best to respond within 24 hours (Monday–Friday).
📞 Do you have a phone number or physical address?
We’re an online, print-on-demand business, which means we don’t operate from a public retail location.
The best way to reach us is by email at talktomama@mymamasaid.com, where we can provide the fastest and most accurate support 🤍
We’re always here to help and typically respond within 24 hours (Monday–Friday).
